Questions
The ones a practice actually asks.
Montgomery (the UK court case that sets the rules for consent) in plain English, and eleven others.
Asked and answered
Short, straight answers.
What is a record of understanding, and how is it different from a consent form?
A consent form records that someone signed something. A record of understanding says what they were shown, in which version and language, what they answered (including the answers that were wrong) and what was explained again.
ConsentIQ produces the second thing. It supports the consent discussion and never replaces it.
Do I still have the same conversation with the patient?
Yes. Nothing here removes a minute of the conversation at the chair. It changes what is written down about it, and it lets you see which point the patient got wrong before you start talking rather than afterwards.
What is Montgomery, in plain English?
Montgomery v Lanarkshire Health Board [2015] UKSC 11 changed how the law judges whether a patient was told enough before treatment. It used to be answered by asking what a responsible body of doctors would have disclosed.
Now the question is about the patient rather than the profession: were they told about the risks a reasonable person in their position would think significant, and about anything this particular patient would. What they do for a living, what they told you they were worried about, and anything in their history that changes the weight of a risk are all part of it. Lip numbness is a footnote for most people and the whole decision for someone who plays a wind instrument.
ConsentIQ’s part is narrow: the clinician marks what they judge material (important) to this patient and writes why, that risk is then always tested, and both are sealed into the record (locked so nobody can change it). Whether the discussion itself was adequate is a clinical judgement and stays one.
What happens when a patient gets a question wrong?
They watch that part of the video again, then answer a new question about it. Both attempts stay in the record. If it is still wrong, the person treating them is told. Treatment is not stopped.
What if a patient cannot answer, or refuses to?
A refusal is recorded as a refusal, with its reason. Someone who cannot follow the video or does not want to has not done anything wrong. Where it is truly unclear whether they can decide for themselves (their capacity), that is a different route rather than a worse score.
What about children, and adults who may not be able to decide for themselves?
Five routes, from the patient’s age and the clinician’s assessment. Under 13, someone with parental responsibility completes it; 13 to 15, Gillick competence (a child mature enough to decide for themselves) decides who answers; 16 and over, an adult for these purposes.
Where it is unclear whether an adult can decide, the Mental Capacity Act two-stage test (the legal check of whether they can decide) is recorded with the help that was offered. Where they cannot decide, what is recorded is a best-interests decision (made for them, in their interest) naming who was asked, because that is what it is.
What does sealing (locking) a record prove?
Each sealed record stores a tamper check: a code worked out from its own contents and from the record before it. Change a record and its code no longer matches. Change both and the next record no longer links up. Remove one and there is a gap.
What it does not prove: someone able to rewrite every later record too could make the checks pass again. So a change shows up (tamper-evident), but that is not the same as tamper-proof (impossible to change).
Which languages can a patient use? (7 today)
English, Urdu, Punjabi, Polish, Romanian, Bengali, Portuguese (Brazil).
Each is a translation of your own form, so the record is the same whichever was used. A clinician who reads the language approves the translation first, and no patient can start in that language until they have.
Who can see a record?
Staff at the practice it belongs to, and only what their role allows. A manager in a group never sees another practice’s patients; a group owner sees across sites. That separation is built into the database itself, so a screen that forgets to check the practice shows nothing.
Can a record be deleted?
Not emptied. A request to delete blanks out the personal details (redaction), with the reason logged. The outline of the record and its tamper check stay. Records can only ever be added, never removed, which is why a change can be spotted at all. That trade-off belongs in a practice’s data protection impact assessment (the privacy risk check the law asks for).
Has the clinical content been checked by a dentist?
Not yet, and it is the largest outstanding item before any real patient is involved. Unchecked content cannot be shown to a patient, but that rule cannot judge whether checked content is correct. The compliance page lists the rest.
What does it cost?
Nothing. ConsentIQ is free.
Two answers as pictures
Who decides, and the tamper check.
Who decides for this patient
Under 13
Parental responsibility
A parent or someone else with parental responsibility answers, and their name is recorded.
13 to 15
Gillick
The clinician checks if the child is Gillick competent (mature enough to decide for themselves). That decides who answers.
16 and over
Adult
Treated as able to decide for themselves, unless there is a reason to doubt it.
Unsure they can decide
Mental Capacity Act
The legal two-step test of whether they can make this decision (capacity), and the help they were given.
Cannot decide
Best interests
Others decide in their best interests, and the record names who was asked. This is not consent.
How records are linked
- 890f45295d34…Earlier record
- linked to 890f45295d34…0c13c74aa4f4…Earlier record
- linked to 0c13c74aa4f4…414c7a883171…Latest record
Each record carries a tamper check made from the record before it. If anyone changes an old record, every link after it breaks. So it is tamper-evident, which is not the same as tamper-proof: a change always shows, but it is not impossible.
The one rule
ConsentIQ never stops treatment going ahead.
If a patient missed something, the person treating them is told. What happens next is their clinical decision.
Free for UK dental practices
Easier to see than to read.
- In-chair consent
- Email the link
- Text the link